Returns & Exchanges
At Flowers.ae, we strive to provide the freshest floral arrangements and home decor. If you are not completely satisfied with the quality of your delivery, please contact us within 24 hours to arrange a replacement or refund.
Contact Customer Support
Reach out to our dedicated support team via phone or email within 24 hours of receiving your order to report any quality issues or damages.
Provide Photographic Evidence
To help us maintain our high standards, please share clear photographs of the flowers or home accessories highlighting the specific concern.
Assessment and Approval
Our floral experts will review your request immediately to determine the best solution, whether it be a complimentary redelivery or a full refund.
Resolution Execution
Once approved, we will dispatch a fresh replacement arrangement to your address or process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing